Ends on December 31, 2019

Glenbrook Partners
ENGAGEMENT MANAGER

Engagement Managers provide day-to-day, hands-on management of consulting projects and client relationships with the support of Glenbrook partners. They bring thought leadership, critical thinking, project management and team leadership skills together to ensure the quality and timeliness of client deliverables and recommendations. 


Responsibilities include:  

  • Problem solving: Identify key strategic issues, develop hypotheses and/or potential solutions, test through quantitative and qualitative analysis, refine and formulate appropriate recommendations.  Produce lucid, well organized, and persuasive client deliverables (typically in PowerPoint) and guide team members as they make contributions to work product.  
  • Project management: Lead at least one large or 2-3 smaller client engagements independently. Foster productive teamwork, facilitate regular and ad hoc client meetings that identify business issues and mitigate project risk with support from Partners as appropriate. Ensure project deliverables meet client expectations and are of Glenbrook quality, while meeting agreed timeline and budget, redefining scope and milestones as necessary to adapt to changing client needs.  
  • Multi-tasking: Manage multiple projects simultaneously and independently while maintaining excellent quality and meeting requisite timelines.
  • Thought leadership: suggest and provide content for the Firm's web properties and develop professional perspective on industry issues and participate in industry events to foster relationships and gain expertise.
  • Client relationship management: Build trusted, collaborative relationships with client personnel, network beyond core project team, and be a thoughtful advisor, anticipating business issues and providing high caliber insights. 
  • Intellectual capital development: Contribute to the growth of Glenbrook by honing analytical tools used within the practice. Provide content to the Firm’s web properties and participate in development and delivery of Glenbrook’s Payments Boot Camps and Insight Workshops. Build, maintain and utilize a network of client and industry contacts. Develop professional perspective on industry issues and participate in industry events to foster relationships and gain expertise. 
  • Team building: Actively participate in recruiting and retention for growing the firm, foster growth of associates through coaching, industry knowledge transfer, and skill development. Conduct regular one:one reviews with team members.  
  • Sales: Identify incremental opportunities within existing clients, and assist in the development of proposals.  
  • Reports to Sponsoring Partner

 Skills and experience required:

  • MBA – or – relevant industry work experience 
  • 3-7 years post-MBA experience in a top-tier strategy consulting or other professional services firm with the focus on one or more of the following industries: financial services, retail, technology – or – strategic role in a payments industry company
  • Deep understanding of business concepts: market and competitive dynamics, business models, process flows, innovation
  • Strong quantitative skills to support strategic decision making
  • Experience developing questionnaires and conducting qualitative interviews to gather first-hand insight into value chain and competitive actions
  • Ability to synthesize qualitative and quantitative data, formulate strategic narrative supported by compelling diagrams/charts/process flows as appropriate
  • Excellent verbal and written communication skills, ability to effectively facilitate substantive dialogue with client personnel from mid-management to senior levels, respectfully probe sensitive issues and challenge opposing viewpoints with internal Glenbrook team as well as with client representative
  • Demonstrated integrity and respect for confidentiality
  • Intense curiosity about a wide range of subjects
  • Team orientation, ownership/accountability coupled with innate desire to collaborate with Glenbrook colleagues and clients
  • Fluency in Spanish and/or French a plus
  • Desire to grow a superior consulting practice that provides opportunity for learning and professional growth

This position is in San Francisco or New York and requires approximately 30-40% travel. Travel is primarily within the United States but occasional International travel is expected.         

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.   Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Glenbrook (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 

To learn more about Glenbrook Partners please visit our website.


 

Ends on December 31, 2019

Glenbrook Partners

ASSOCIATE

Associates conduct research in support of consulting projects and contribute toward the development of client deliverables support of Glenbrook Engagement Managers and Partners. They possess strong analytical skills and take initiative to ensure the quality and timeliness of client deliverables and recommendations. 

Responsibilities include:  

  • Research: Conduct research and data analysis, perform competitive benchmarking, and participate in qualitative interviews to gather market insights. Take the lead on specific aspects project work products for clients. 
  • Collaboration: Contribute toward team on one large or 2-3 smaller client engagements at a time. Be a productive and effective team player, collaborating with both Glenbrook and client personnel as necessary. Provide input on how to approach client problems and project challenges.
  • Industry knowledge: Actively follow industry news and payments companies, both incumbents and new entrants. Begin to develop topical expertise in one or more areas of the industry. 
  • Multi-tasking: Manage multiple projects simultaneously and independently while maintaining excellent quality and meeting requisite timelines.
  • Thought leadership: suggest and provide content for the Firm's web properties and develop professional perspective on industry issues and participate in industry events to foster relationships and gain expertise.
  • Firm development: Support development of new business with existing and prospective clients, contribute to the development of Glenbrook intellectual capital and other internal initiatives to grow the firm. 
  • Reports to Sponsoring Partner

 
Skills and experience required:

  • Bachelors or Masters degree
  • Up to three years work experience at a top-tier strategy consulting or other professional services firm with focus on one or more of the following industries: financial services, retail, technology – or – entry-level role in a payments industry company
  • Adept user of both PowerPoint and Excel, ability to create compelling diagrams/charts/process flows 
  • Strong quantitative skills and ability to synthesize qualitative and quantitative data in order to contribute to the formulation of strategic narrative to address client challenges
  • Excellent verbal and written communication skills
  • Demonstrated integrity and respect for confidentiality
  • Intense curiosity about a wide range of subjects
  • Team orientation, ownership/accountability coupled with innate desire to collaborate with Glenbrook colleagues and clients
  • Desire to grow a superior consulting practice that provides opportunity for learning and professional growth

This position is in San Francisco or New York.   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.   Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Glenbrook (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 


To learn more about Glenbrook Partners please visit our website.

 

Glenbrook Partners

ENGAGEMENT MANAGER – MERCHANT OPERATIONS

Engagement Managers provide day-to-day, hands-on management of consulting projects and client relationships with the support of Glenbrook partners. They bring thought leadership, critical thinking, project management and team leadership skills together to ensure the quality and timeliness of client deliverables and recommendations. Glenbrook serves payments professionals in many different kinds of companies, including payments services providers, card networks, technology, risk management companies, banks, and non-bank entities offering transaction accounts. What makes us unique as payments consultants is that we simultaneously serve merchants that ‘pay the freight’ for so many payment solutions, driving revenue industry wide. 

The merchant operations EM is a key member of our practice devoted to the world’s largest merchants (or those that aspire to be) operating online, in the physical world, and increasingly omnichannel. We work closely with the payment operations, finance, risk management, and IT departments at merchants to optimize payment acceptance in the U.S., domestically in other countries, and cross-border. We manage RFPs, advise on changing consumer payment preferences, and opine on the relevance of new payment methods. Sometimes merchants need guidance in streamlining their organizational structure to maximize the cooperation and sharing of information across the departments that touch payments. 

 Responsibilities include: 

  • Problem solving: Identify key operational or strategic issues, develop practical solutions that balance risk and customer usability, vet potential solutions and vendors, test through quantitative and qualitative analysis, refine and formulate appropriate recommendations.  Produce lucid, well organized, and persuasive client deliverables (typically in PowerPoint) and guide team members as they make contributions to work product. 
  • Project management: Lead at least one large or 2-3 smaller client engagements independently, including RFPs, payment operation assessments, and evaluation of market expansion opportunities. Foster productive teamwork, facilitate regular and ad hoc client meetings that identify business issues and mitigate project risk with support from Partners as appropriate. Ensure project deliverables meet client expectations and are of Glenbrook quality, while meeting agreed timeline and budget, redefining scope and milestones as necessary to adapt to changing client needs. 
  • Multi-tasking: Manage multiple projects simultaneously and independently while maintaining excellent quality and meeting requisite timelines.
  • Thought leadership: suggest and provide content for the Firm's web properties and develop professional perspective on industry issues and participate in industry events to foster relationships and gain expertise.
  • Client relationship management:  Build trusted, collaborative relationships with client personnel, network beyond core project team, and be a thoughtful advisor, anticipating business issues and providing high caliber insights.
  • Intellectual capital development:  Contribute to the growth of Glenbrook by honing analytical tools used      within the practice. Provide content to the Firm’s web properties and participate in development and delivery of Glenbrook’s Payments Boot Camps and Insight Workshops. Build, maintain and utilize a network of client and industry contacts. Develop professional perspective on industry issues and      participate in industry events to foster relationships and gain expertise.
  • Team building:  Actively participate in recruiting and retention for growing the firm. Foster growth of associates through coaching, industry knowledge transfer, and skill development. Conduct regular one:one reviews with team members. 
  • Sales: Identify incremental opportunities within existing clients, and assist in the development of      proposals. 
  • Reports to Sponsoring Partner

Skills and experience required:

  • 5+ years post-MBA or relevant industry work experience in a strategic payments role at a leading merchant or provider of merchant services
  • Deep understanding of payment operations, purchase contexts, global and local payment vendors, as well as general business concepts: market and competitive dynamics, business models, process flows, innovation
  • Strong quantitative skills to support strategic decision making
  • Experience developing questionnaires and conducting qualitative interviews to gather first-hand insight into merchant requirements, vendor capabilities, value chain and competitive actions
  • Ability to synthesize qualitative and quantitative data, formulate strategic narrative supported by compelling diagrams/charts/process flows as appropriate
  • Excellent verbal and written communication skills, ability to effectively facilitate substantive dialogue with client personnel from mid-management to senior levels, respectfully probe sensitive issues and challenge opposing viewpoints with internal Glenbrook team as well as with client representative
  • Demonstrated integrity and respect for confidentiality, particularly in a competitive RFP process
  • Intense curiosity about a wide range of subjects
  • Team orientation, ownership/accountability coupled with innate desire to collaborate with Glenbrook colleagues and clients
  • Desire to grow a superior consulting practice that provides opportunity for learning and professional growth

This position is in San Francisco, Atlanta, New York or Chicago and requires approximately 30-40% travel. Travel is primarily within the United States but occasional International travel is expected.  

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.   Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Glenbrook (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 

To learn more about Glenbrook Partners please visit our website.

 

Ends on December 31, 2019

Glenbrook Partners

GLOBAL ASSOCIATE
Global Associates conduct research in support of consulting projects and contribute toward the development of client deliverables support of Glenbrook Engagement Managers and Partners. They possess strong analytical skills and take initiative to ensure the quality and timeliness of client deliverables and recommendations.
 

Responsibilities include:  

  • Research: Conduct research and data analysis, perform competitive benchmarking, and participate in qualitative interviews to gather market insights. Take the lead on specific aspects project work products for clients. 
  • Collaboration: Contribute toward team on one large or 2-3 smaller client engagements at a time. Be a productive and effective team player, collaborating with both Glenbrook and client personnel as necessary. Provide input on how to approach client problems and project challenges.
  • Industry knowledge: Actively follow industry news and payments companies, both incumbents and new entrants. Begin to develop topical expertise in one or more areas of the industry. 
  • Multi-tasking: Manage multiple projects simultaneously and independently while maintaining excellent quality and meeting requisite timelines.
  • Thought leadership: suggest and provide content for the Firm's web properties and develop professional perspective on industry issues and participate in industry events to foster relationships and gain expertise.
  • Firm development: Support development of new business with existing and prospective clients, contribute to the development of Glenbrook intellectual capital and other internal initiatives to grow the firm. 
  • Reports to Sponsoring Partner

  
Skills and experience required: 

  • Bachelors or Masters degree
  • Minimum three years of work experience at a top-tier strategy consulting or other professional services firm with focus on one or more of the following industries: financial services, retail, technology – or – entry-level role in a payments industry company
  • Demonstrated professional experience focused on payments development in emerging markets especially Latin America
  • Local language skills, particularly fluency in Spanish and Portuguese in a business context, are strongly preferred
  • Adept user of both PowerPoint and Excel, ability to create compelling diagrams/charts/process flows 
  • Strong quantitative skills and ability to synthesize qualitative and quantitative data in order to contribute to the formulation of strategic narrative to address client challenges
  • Excellent verbal and written communication skills
  • Demonstrated integrity and respect for confidentiality
  • Intense curiosity about a wide range of subjects
  • Team orientation, ownership/accountability coupled with innate desire to collaborate with Glenbrook colleagues and clients
  • Desire to grow a superior consulting practice that provides opportunity for learning and professional growth

 This position is in San Francisco or New York and requires approximately 30-40% travel, much of which may be internationally.  Ability to accommodate a flexible schedule when working across time zones is required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.  Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Glenbrook (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

To learn more about Glenbrook Partners please visit our website.

 

Glenbrook Partners